Search
AXA Assistance Links
Contact
Site Map
 
    About Us
    Products & Services
    Motor Assistance
    Property Assistance
    Legal Assistance
    Concierge & Wellbeing
    Travel & Expatriate
    Pharmaceutical & Health Assistance
    Service Delivery
    Clients
    Career Opportunities
   
 
  | Products & Services   | Pharmaceutical & Health Assistance
 

AXA Assistance's Health and Medical Communications centre, staffed by a highly trained team of healthcare professionals, can effectively manage and communicate information for pharmaceutical companies and healthcare providers.

We can seamlessly integrate with our partners marketing / communication strategy, enabling effective interaction by all media, 24-hours a day, 365 days a year.

AXA Assistance will tailor a programme that not only meets our partners' objectives, but also adheres to industry guidelines and codes of practice, which is coordinated by our Clinical Governance Team.

In a crowded sector where it is often difficult to differentiate a product, one-to-one communication with consumers can be vital for the on-going success of a brand and product. Our portfolio of pharmaceutical and healthcare assistance services, available 24-hours a day, includes:

Studies have shown that three-quarters of patients would choose a healthcare product that offers the added benefit of a dedicated helpline. 44% of GPs say they would be more likely to prescribe a product with a patient helpline, and 66% of patients find Patient Information Leaflets (PILs) insufficient.

Source: Independent Market Research 1998
Aspect International Consulting with data from Omnimed/Taylor Nelson Sofres

 
Key Features
  • Adhere to industry guidelines and codes of practice eg ABPI, MHRA, EMEA
  • Services available 24-hours a day
  • Provide consumer utilisation and bespoke marketing data allowing companies to better understand their consumers' needs
  • Provides information to patients about health issues and drug interactions
  • All calls are treated in the strictest confidence
  • Provide a point of differentiation Vs competitor
Patient Persistency & Concordance Programmes
  • Individualised interactive, proactive two-way support service
  • Service can be enhanced with literature support
  • Healthcare professionals can deliver concise & comprehensive information on the product and therapy area in order to enhance successful outcome
  • Healthcare professionals develop relationships with patients which creates trust and loyalty to the brand
  • Programmes can build confidence with Clinicians to prescribe
  • Measurable return on investment
Medical Information & Drug Safety
  • Pharmacist-led team of healthcare professionals providing medical information in relation to specific needs
  • We can act as an outsourced medical information department and deal with overflow medical information requirements
  • Adverse event reporting
  • Liase with healthcare professionals in the widest context
Product Support
  • Respond to queries from customers concerning clients' products
  • Offer technical support for medical devices
  • Liaise with clients regarding customer product issues e.g. satisfaction/dissatisfaction
  • OTC and Rx brands supported
  • Fulfilment service offered
Issues Management
  • Solutions provided if you have a need for an urgent product recall, or a response to a health scare
  • Experienced crisis-handling team to help you plan and develop a precautionary response programme for a range of scenarios
  • Potential problems can be converted into opportunities by capturing relevant information and building longer-term loyalty with a professional and efficient response
Health Information
  • Experienced healthcare professionals can deliver guidance support and information on any health-related issue
  • Expertise is underpinned by extensive database of health resources and the provision of literature searches
  • Evidence-based information provided to customers
  • Source material provided to clients for PR initiatives
  • Health promotion initiatives
  • Rapid response to hot topics e.g. MMR, HRT
Clinical Governance
  • Our Clinical Governance team is dedicated to ensuring ethical practice and clinical excellence
  • Programme protocols and standard operating procedures are jointly created with the client to specify objectives and remit of the service
  • Protocols submitted to the MHRA in the UK for approval
  • Strict patient confidentiality
  • Adhere to and and abide by guidelines and the codes of practice issued by the following:
    • MHRA
    • ABPI
    • FDA
    • EMEA
    • Royal College of Nursing
    • Nutrition Society
    • Royal Pharmacutical Society of Great Britain
    • British Association of Counselling
    • NMC

The team also ensures that healthcare professionals continue in their professional development