Search
AXA Assistance Links
Contact
Site Map
 
    About Us
    Products & Services
    Motor Assistance
    Property Assistance
    Legal Assistance
    Concierge & Wellbeing
    Travel & Expatriate
    Pharmaceutical & Health Assistance
    Service Delivery
    Clients
    Career Opportunities
   
 
  | Products & Services   | Motor Assistance
 

AXA Assistance can add value to your products by supporting our clients customers with our range of motor assistance services.

80% of motorists purchase roadside assistance to ensure peace of mind. Such customer demand presents an opportunity. Our experience has shown that where our assistance services are included as part of a motor insurance or other policy, customer retention and loyalty is significantly improved.

Over 2.5 million drivers in the UK have immediate, 24-hour access to our extensive range of motor assistance services, via a single, client-dedicated telephone number. Our portfolio of motor assistance services includes the following:

 
Motor Breakdown Assistance
  • Quality approved recovery operators & technicians serving in the UK
  • Average response time of 35 minutes
  • Repair of vehicle at the roadside or recovery to a garage
  • Continuation of journey, alternative transport or overnight accommodation arranged for driver and passengers
  • Service supported by sophisticated computer mapping technology to plot quickest route to our customer
  • Specialist services for cars, commercial vehicles and motorcycles
  • Service can be provided on an insured or pay-on-use service
Accident Assistance
  • Professional advice and assistance at the time of a road accident
  • Interests of both the insured and insurer are protected
  • Immediate recovery and transportation of immobilised vehicle, driver and passengers to their intended destination or an approved repairer
  • Overnight accommodation and alternative transport provided if necessary
Accident Management
  • Advanced computer mapping technology to select an approved repairer
  • Arrangements are made for the vehicle to be taken to the repairer or the customer's chosen destination
  • Hire car facility can be provided in the event of a total loss
Out-of-Hours Claims Notification
  • Early notification of potential claims
  • Claims forms can be produced on our clients' behalf
Uninsured Loss Recovery & Legal Advice Services
  • Specialist claims management unit provides a fast and effective underwritten uninsured loss recovery service
  • Experienced team of solicitors and legal experts
  • Practical advice on legal matters
Continental Motoring
  • English speaking advisers
  • Comprehensive network of Eurpoean offices and multi lingual staff
  • Continuation of journey, alternative transport or overnight accommodation arranged for driver and passengers
  • Repatriation arranged if a vehicle cannot be repaired locally
  • Network of vetted and approved recovery operators
Green Card Representation
  • Specialist assistance and claims handling services for European insurers to help their motorists both at the time of the accident and with the ensuing claim
  • Multilingual advisers and local knowledge through global network of offices
  • Legal claims management to recover your outlay and pursue uninsured losses or defend third party claims
  • Advance of repair cost and bail bonds
  • Legal assistance against criminal prosecution
  • Cost containment initiatives
  • Compliance with 4th EU Motor Directive regulations
Key Insurance Services
  • Service provided for customers when faced with lost or stolen keys to their vehicles
  • Customer access to network of approved locksmiths
  • Clients can choose the level of cover most appropriate for their customers
  • Service adds significant value to motor insurance