Our assistance provision is supported by an energetic team of IT professionals committed to continuous improvement and 24-hour support. A multi-million pound investment in our state-of-the-art contact centre in Redhill, Surrey.

Our technology infrastructure includes:

• State-of-the-art contact centre with facilities for over 250 advisors
• Integrated Voice Response system which reduces call times, leading to cost savings for clients
• Bespoke CTI platform
• Sophisticated case management and digital mapping software
• Digital voice recording of calls to enable quality assurance
• Integrated communications and ongoing development of e-based technology
• Generator and uninterrupted power supply
• Remote business continuity site and disaster recovery plan
• Resourcing tool to predict call volumes and facilitate effective allocation of resources
• An extensive electronic library facility
• Bespoke IT applications
• Access to, and analysis of, timely, accurate data relating to your assistance programmes is provided on-line using a sophisticated business intelligence tool.